Carer's now your income is protected too

We've built income protection into our Personal Care Assistant Insurance. If illness or injury stops you working, you'll still have an income.

Insurance You Can Trust

We are rated Excellent on Trustpilot with thousands of reviews.

So you can buy with confidence.

Our Customers Love Us!
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22,530 Reviews
Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a question?

Speak to one of our UK-based customer service advisers.

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Proud to be a BIBA member

Mark Bates Ltd is a member of the British Insurance Brokers' Association (BIBA), the UK's trade association for insurance brokers and intermediaries.

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Kitchen Appliance

Get protected from just £8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.

Rated by our customers

More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!

A UK team, start to finish

Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.

Cover built for how you live

Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

Video consultations with a GP

Electronic private prescription services

Access to a medical information database

Andrew
Very helpful and knowledgeable on all products. Staff friendly and exceptionally pleased with our purchase
Oct 6, 2026
customer
Good communication
Oct 6, 2026
Richard Lemon
Excellent throughout
Oct 6, 2026
Mrs N Bettany
Had this insurance for employing personal assistants for over a decade. My one claim was dealt with promptly and efficiently. Genuinely good company
Oct 6, 2026
Mrs Susan Hirst
Helpful and experienced and very very patient !!
Oct 5, 2026
Russell smith
Very helpful with what I needed thank you very much
Oct 5, 2026
Mr Richard Perkins
Easy procedure to insure my mobility scooter, thanks
Oct 5, 2026
Natasha Brooks
Everything made easy and understandable
Oct 5, 2026
Miss Skuse
Very happy with this
Oct 5, 2026
Mrs Garry
Very pleasant to talk to you to so helpful went through everything so I could understand what I was doing
Oct 5, 2026
Malcolm Parke
Very friendly and helpful,first increase for many years. Excellent value.
Oct 5, 2026
Don Heppell
Very helpful, explained everything, it was a ray of sunshine.
Oct 5, 2026
Jo Horton
Very polite and helpful. Good service all round
Oct 5, 2026
Judith Halsall
Helpful and friendly
Oct 5, 2026
Mr William WARD
Excellent service
Oct 5, 2026
Mr Rodney Heath
Sorting the insurance for dad'stolen mobility scooter was very quick
Oct 5, 2026
Kenny Martin
Top Class service, very informative staff
Oct 5, 2026
David Archibald
I have always found Mark Bates to be a great company and have insured my mobility scooter with them now for a few years. I would strongly advise anyone looking out for insurance to use this company
Oct 5, 2026
customer
Everything good
Oct 5, 2026
customer
very helpful,easy to do,easy to make a claim and you can talk to a human being which is better, The prices are reasonable. staff are friendly and understand my disabled. I have used this company for a few years I have mobility scooter and a electric wheelchair
Oct 5, 2026